After the machine ships.
You are dealing with the factory, not a distributor. That means the person answering knows the machine, parts come from the same production line, and a warranty claim does not travel through three companies before anyone looks at it.
What we cover
Technical support
Setup, operation and troubleshooting with an engineer who has run the machine, not a call-centre script.
- Installation and commissioning guidance
- Cutting parameter and insert selection
- Fault diagnosis by photo, video or call
- Remote consultation across time zones
Spare parts
Genuine parts to original specification, held in stock for the life of each model — including frames built before 2015.
- Carbide inserts and cutter heads
- Clamps, jaws and expansion cones
- Motor and drive components
- Seals, bearings and consumables
Warranty
12 months on manufacturing defects, 3 months on wear parts. Claims handled directly by the factory that built the machine.
- 12 months standard cover
- Extended cover available
- Direct factory claims — no intermediary
- Replacement parts shipped on approval
Manuals & documentation
Operation manuals, CE declarations and certificates. Replacement copies issued against machine model and serial.
- Operation and maintenance manuals
- CE declaration of conformity
- Material certificates on request
- Customs and class documentation
12 months, direct from the factory.
Every Kedes Machine machine carries a 12 months warranty against manufacturing defects in materials and workmanship under normal use, running from despatch. Wear items — carbide inserts, seals and clamping jaws — carry 3 months.
To open a claim, send the model, serial number, and photographs of the fault and of the workpiece. We assess and, where the claim stands, ship replacement parts without waiting for the machine to come back. Damage from misuse and unauthorised modification are outside cover, and we will tell you plainly which one applies.
- Machine
- 12 months
- Wear parts
- 3 months
- Claim route
- Direct to factory
- Parts stocked
- Life of model
- Extended cover
- On request
Support questions
How do I order spare parts?
What is covered under warranty?
Do you provide on-site service?
How do I get technical help with a machine already in service?
I have lost the operation manual — can I get another?
How long are spare parts kept available?
General machine and ordering questions are on the resources FAQ.
Get a quote within 24 hours.
Send us your spec sheet, pipe schedule, or drawing — our engineers reply with pricing, lead time, and recommended models.
- 01Send specs & drawings
- 02Receive quote within 24h
- 03Confirm & manufacture